Support

Last updated October 24, 2026

Email jordangaston1994@gmail.com. We reply within two business days. Tell us your iPhone model and iOS version if something isn’t working.

How do I cancel Nod Plus?

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Nod. Cancel at least 24 hours before it renews. You keep Nod Plus until the end of the period you paid for.

Can I get a refund?

Apple handles payments and refunds. Request one at reportaproblem.apple.com.

I paid, but Nod doesn’t show Plus

Open the Nod Plus screen and tap Restore purchases. Make sure you’re signed in with the Apple ID you used to subscribe.

My reminders don’t arrive

Check that notifications for Nod are on in iOS Settings → Notifications → Nod, then open Nod once so it can sync your reminder time. Focus modes can also hold back notifications.

The head-turn test won’t start

The test needs camera access and an iPhone that supports face tracking: any iPhone with Face ID, or an iPhone XS or later. Allow camera access in iOS Settings → Nod. Find good light and hold the phone at face height. The camera image stays on your phone and is never recorded.

How do I delete my data?

In Nod, go to the You tab and tap Delete all data. To also delete the usage data and reminder record we hold off your phone, go to You → Copy app ID and email it to us. See our Privacy Policy and Data retention page for details.

Something hurts

Stop the session. Mild effort or a gentle stretch is normal, but sharp pain, dizziness, or tingling, numbness or pain down your arm that’s new or spreading is not. If symptoms are sudden or severe, call your local emergency number. Nod is a wellness app, not medical advice.